If you're not happy with the care or treatment you've received or you've been refused treatment for a condition, you have the right to complain, have you're complaint investigated and be given a full and prompt reply.
When should I complain?
As soon as possible. Compaints should normally be made within 12 months of the date of the event that you're complaining about, or as soon as the matter first came to your attention. The time limit can sometimes be extended (so long as it's still possible to investigate the complaint). An extension might be possible in situations where it would have been difficult for you to complain earlier, for example when you were grieving or undergoing trauma.
Where do I start?
- Your first step will normally be to raise the matter (verbally or in writing) with the dentist concerned or the practice manager. We will respond within 48 hours and then attempt to come to a resolution. This is called local resolution and most cases are resolved at this stage.
- If you are not happy witht he response you receive from us you are entitiled to raise this verbally or in writing with NHS England-London Region..
You can get support with making a complaint from: -
NHS England-London Region
2nd Floor, Southside
105 Victoria Street
0207 932 2670